Refund policy

Refund & Return Policy

At Glowrify Beauty, we want every customer to shop with confidence. If you are not fully satisfied with your purchase, this policy explains our return, exchange, and refund procedures in a clear and transparent manner.

We accept return requests for both defective and non-defective products that meet the conditions outlined below. This policy applies exclusively to orders placed within the United States.

Return Eligibility

You may request a return within 30 days from the date your order is marked as delivered.

To Be Eligible for a Return

• The item must be unused, unworn, and remain in its original condition.
• Products must be returned in their original packaging with all tags and labels attached.
• A valid order confirmation or proof of purchase must be provided.

Items Not Eligible for Return

Returns cannot be accepted for:

• Clearance, discounted, or final-sale products.
• Personalized, customized, or custom-made items.
• Products that have been used, altered, or damaged after delivery.
• Items returned without their required original packaging.

How to Request a Return

Step 1 – Contact Our Support Team

Contact our support team within 30 days of receiving your order via:

Email: support@glowrifybeauty.com

Phone: +1 (775) 980-2006

Please provide your order number, reason for return, and photos if the product is damaged or incorrect.

Step 2 – Request Review

Our support team will review your request within 24–48 business hours. Once approved, we will send you the official return authorization and instructions via email.

Step 3 – Return Your Item

Carefully pack the item in its original packaging and ship it to our official return address listed below.

Important: Please do not send products back to the manufacturer or without prior approval, as unauthorized returns cannot be processed.

Return Shipping Costs & Fees

Customer Responsibility

For standard returns (change of mind, wrong size/style selected), customers are responsible for paying their own return shipping costs. We highly recommend using a trackable shipping service.

No Restocking Fees

Glowrify Beauty does not charge any restocking fees or hidden administrative charges for returns.

Official Return Address

All approved returns must be mailed directly to our verified facility:

Returns Address -
8375 Sultana Ave
Fontana, CA 92335
United States

Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Include your order number along with clear photos or videos showing the issue. After verification, we will provide a free replacement or a full refund.

In these specific cases, Glowrify Beauty will cover all return shipping and replacement costs.

Exchanges

We accept exchange requests within 30 days of delivery, subject to product availability.

To request a size or style exchange, please contact our support team with your order details.

Refund Processing Time

After your returned item is received and inspected at our facility, we will send you an email notifying you of the approval or rejection of your refund.

If approved, your refund will be automatically processed and issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional processing time to post the funds to your account.

Order Cancellation Policy

Orders may be canceled within 12 hours of placement.

Once an order has entered the fulfillment process or has been shipped, cancellation requests are no longer possible, and the standard return process must be followed.