Refund policy
At Glowrify Beauty, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a straightforward return and refund process.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, with all original packaging, tags (if applicable), and proof of purchase.
How to Start a Return & Shipping Costs
To initiate a return, please contact our customer support team at support@glowrifybeauty.com.
Returns must be approved before being sent back. Unauthorized returns will not be accepted.
Return Address: 20 Haypress Rd Ste 313, Cranbury, NJ 08512, USA
1. Defective, Damaged, or Incorrect Items
If the item is defective, damaged, or you received the wrong item, Glowrify Beauty will provide a return shipping label at no cost to you. We may request photos of the item and packaging to help evaluate the issue.
2. Change of Mind Returns
For returns due to a change of mind (buyer's remorse), the customer will be responsible for paying the return shipping costs. Items sent back to us without first requesting a return will not be accepted.
Note: We do not charge any restocking fee for returned items.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
For health and hygiene reasons, personal care goods such as beauty products, skincare, and cosmetics can only be returned if they are unopened, unused, and in their original factory-sealed packaging. Once the original safety seal has been broken or the product has been used, it is no longer eligible for a return or refund.
Additionally, we cannot accept returns for:
- Custom products (such as special orders or personalized items).
- Hazardous materials, flammable liquids, or gases.
- Sale items and gift cards.
Order Cancellation
Orders can be modified or canceled within 12 hours of placement. Once an order has been processed or shipped, changes or cancellations may no longer be possible. To request a cancellation, please contact us immediately at support@glowrifybeauty.com with your order number.
Exchanges
We accept exchanges for eligible items. To request an exchange, contact our support team at support@glowrifybeauty.com with your order number and the item you'd like to exchange for. Exchanges are subject to product availability. If you prefer, you may also return the item for a refund and place a new order separately.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank, credit card provider, or payment processor may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@glowrifybeauty.com.
Customer Support
Store Name: Glowrify Beauty
Phone: +1 (609) 447-5091
Email: support@glowrifybeauty.com
Address: 20 Haypress Rd Ste 313, Cranbury, NJ 08512, USA
Business Hours: Monday to Friday, 09:00 AM to 05:00 PM (EST)